Terms & Conditions
Last updated: 2026-09-20
Welcome to [Store Name]. By using this website or placing an order, you agree to these terms. Please read them carefully.
1. About Us
This website is operated by [Company/Owner name] [(SSM No. XXXXXXXX-X)], [address], Malaysia. Contact: [email] | [WhatsApp].
2. Using Our Website
You agree to use this website lawfully and to give accurate information when ordering or creating an account. You're responsible for keeping your login details secure. You must be 18 or older, or have a parent or guardian's permission, to place an order.
3. Products and Allergen Notice
- Our products contain peanuts. They are not suitable for anyone with a peanut allergy. They may also be made in an environment that handles other nuts, [edit as accurate].
- Please read the ingredients and choose the correct option (with or without added sugar and salt).
- Product photos are for illustration. Slight differences in colour, texture, and oil separation are normal for natural products.
- The product is not a medicine and is not intended to diagnose, treat, or prevent any disease.
4. Pricing
All prices are in Malaysian Ringgit (RM) [and include/exclude applicable taxes]. We may change prices at any time, but changes won't affect orders already confirmed. If a price is clearly wrong, we may cancel the order and refund you in full.
5. Orders and Payment
- Placing an order is an offer to buy. It's accepted when we confirm it by email or dispatch it.
- Payment is required in full at checkout through the methods shown, such as [FPX, cards, e-wallets], processed securely by [Billplz / other].
- We may cancel or refuse an order for reasons such as stock unavailability, suspected fraud, or pricing errors, with a full refund if you've paid.
6. Made-to-Order and Cancellations
Our products are made after you order to keep them fresh. Once production begins, orders can't be cancelled or changed. See our Returns & Refund Policy for details.
7. Shipping and Delivery
Delivery details, rates, and estimated times are in our Shipping Information page. Delivery times are estimates, not guarantees. Risk of loss or damage passes to you once the courier delivers the parcel, but you're covered under our Returns & Refund Policy for damage in transit.
8. Vouchers and Promotions
Vouchers, including free shipping vouchers, are subject to their stated conditions, can't be exchanged for cash, and may be changed or withdrawn without notice. One voucher per order unless stated.
9. Returns and Refunds
Please see our Returns & Refund Policy, which forms part of these terms.
10. Intellectual Property
All content on this website, including text, photos, logos, and design, belongs to [Store Name] or its licensors. Please don't copy or use it without written permission.
11. Limitation of Liability
We take care to provide accurate information and quality products. To the fullest extent allowed by law, we're not liable for indirect or consequential loss, or for loss caused by events beyond our control, such as courier delays, natural events, or website downtime. Nothing here limits your rights under Malaysian consumer law, including the Consumer Protection Act 1999.
12. Privacy
We handle your personal data as described in our Privacy Policy.
13. Changes to These Terms
We may update these terms from time to time. The version on this page at the time of your order applies to it.
14. Governing Law
These terms are governed by the laws of Malaysia, and any disputes are subject to the Malaysian courts.
15. Contact Us
[Store Name] | [email] | [WhatsApp] | [hours]