Shipping Information
Thank you for shopping with Oligin Shop! Here's everything you need to know about how we deliver your order.
Where We Ship
We deliver across Malaysia, including:
- West Malaysia: Johor, Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Selangor, Terengganu, Kuala Lumpur, and Putrajaya
- East Malaysia: Sabah, Sarawak, and Labuan
We currently do not offer international shipping. [Remove or edit if this changes.]
Free Shipping
Enjoy free shipping on all orders over RM100 [add "(West Malaysia)" if it doesn't apply to East Malaysia]. The offer is applied automatically at checkout when your cart qualifies.
Shipping Rates
For orders under RM100, shipping is calculated by the total weight of your order and your delivery location. The exact cost is shown at checkout before you pay.
Order Processing Time
Orders are processed within [1-2] working days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next working day. During sales and festive seasons, processing may take a little longer.
Estimated Delivery Time
Once your order is dispatched, delivery usually takes:
- West Malaysia: [1-3] working days
- East Malaysia: [5-7] working days
These are estimates and may be affected by weather, public holidays, or courier delays outside our control.
Order Tracking
When your order ships, you'll receive an email with your courier name and tracking number [add: "and a tracking link"]. Tracking details may take up to 24 hours to update after dispatch.
Our Courier Partners
We ship with trusted couriers such as [J&T Express / Pos Laju / Ninja Van]. The courier is chosen based on your delivery location.
Delivery Attempts
Please make sure your address and phone number are correct, since the courier will call or message you if needed. If delivery fails, the courier will usually make [2-3] attempts before returning the parcel to us. If a parcel is returned because of an incorrect address or unreachable recipient, re-shipping fees may apply.
Address Changes
To change your delivery address, contact us at [email/WhatsApp] as soon as possible. We can only amend it before the order is dispatched.
Damaged, Missing, or Wrong Items
If your parcel arrives damaged or your order is incorrect or incomplete, please contact us within [3] days of delivery at [email/WhatsApp] with your order number and clear photos. We'll make it right.
Need Help?
Contact our team at [email] or [WhatsApp number], [Monday to Friday, 9am to 6pm].